Contents
1. What Is Responsible Gaming and Why It Matters
Responsible gaming means using gaming as a healthy form of entertainment — in a way that does not negatively affect your finances, mental health, or family life. At aqo999, we believe the true purpose of gaming is enjoyment, not chasing lost money.
Millions of people in Bangladesh enjoy online gaming every day. However, a small number may sometimes fall into the trap of uncontrolled play. That's why aqo999 has placed responsible gaming at the core of its platform from the very beginning. Our goal is to ensure every member can set their own limits, take a break when needed, and access support at any time.
Remember: gaming should never be treated as a source of income. It's a form of entertainment — enjoy it as such.
2. Our Core Principles
Aqo999's responsible gaming policy rests on several core pillars. These are not just rules on paper — they are reflected in everything we do every day:
- Transparency: We clearly inform members about each game's possible outcomes, RTP (Return to Player), and associated risks.
- Control: Members can set their own deposit, wagering, and time limits at any time.
- Security: Keeping minors away from gaming is our priority.
- Support: When signs of problem gambling appear, we actively reach out to help members.
- Fairness: Every game is run by an impartial, verifiable Random Number Generator (RNG).
Aqo999 will never pressure you into betting more. Our promotions are always designed with members' best interests in mind.
3. Tools for Setting Gaming Limits
Aqo999 provides every member with several effective tools to stay in control of their gaming experience. These tools can be easily activated from your account settings:
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once that limit is reached, deposits will be automatically blocked.
Loss Limit
Set a limit on how much you are willing to lose in a given period. Once that limit is reached, your session will end automatically.
Time Limit
Set a time limit for how long you play each day or per session. You'll receive a reminder or be automatically logged out when your time is up.
Cooling-Off Period
Temporarily suspend your account for a set period (24 hours to 6 weeks) and take a break.
Reducing a limit takes effect immediately, but increasing one won't apply for at least 24 hours — this helps prevent impulsive decisions.
4. Signs of Problem Gambling
Problem gambling usually develops gradually and can be difficult to recognize on your own. If you or someone close to you shows any of the following signs, it's time to take action:
| Signs | Description |
|---|---|
| Exceeding Your Budget | Spending beyond your set budget and using money meant for essential needs on gaming. |
| Inability to Accept Losses | Repeatedly returning to gaming to chase losses and placing increasingly larger bets. |
| Playing in Secret | Hiding your gaming habits or lying to family and friends about them. |
| Anxiety & Distress | Feeling restless, irritable, or stressed when unable to play. |
| Neglecting Daily Responsibilities | Spending time gaming while neglecting work, studies, or family responsibilities. |
| Gambling with Borrowed Money | Taking on debt, borrowing money, or selling assets to fund gaming. |
If you notice any of these signs in yourself, contact our support team without delay or take advantage of our self-exclusion option.
5. Self-Exclusion Feature
If you feel you need a long break from gaming, use aqo999's Self-Exclusion feature. Once activated, access to your account will be completely blocked for the duration you select.
- Self-exclusion can be set for a period of 6 months to 5 years.
- No promotional emails will be sent during the self-exclusion period.
- Once the period ends, you'll need to contact support to reactivate your account.
- Once self-exclusion is activated, it takes effect immediately.
- Even after the period ends, a cooldown of at least 7 days will apply.
Attempting to create a new account and play during self-exclusion is a violation of our policy and may result in permanent account closure.
6. Protection of Minors
Aqo999 strictly prohibits gaming by minors (under 18). Age verification is mandatory at registration and during any payment process. Here are some tips to help families keep children away from gaming:
- Use parental control software on your devices.
- Never enter your account password in front of children.
- Do not leave your device unattended while logged in.
- Have open conversations with your children about the risks of online gaming.
- If you suspect anything suspicious, notify our support team immediately.
Our KYC team reserves the right to re-verify the age of any suspicious account. If a user is found to be underage, the account will be closed immediately.
7. Five Steps to Protect Yourself
Follow these steps to build responsible gaming habits:
8. Support & Advice
If gaming is starting to feel like a problem, you don't have to face it alone. The aqo999 support team is available around the clock. You can also seek advice from a professional for specialized assistance.
Our support team is available via live chat 7 days a week, from 9:00 AM to 12:00 AM.
Write to us by email for any responsible gaming matter. You will receive a response within 24 hours.
Asking for help is a sign of strength. At aqo999, your information is kept completely confidential — no judgment, just support.